Once you have found the jewel you would like to purchase, click on the ADD TO BAG button to place it in your shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank. You may also order Hafeez jewellery over the phone, by calling us or by sending us a WhatsApp with your desired piece. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday, and 9 am - 4 pm on Saturday.

If you are interested in purchasing a creation that is currently unavailable, we invite you to contact our Customer Service. A personal advisor will provide you with further information.

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request. Our personal advisors will be delighted to assist for any update of your order by phone, email, or livechat. For engraved pieces, once the order is placed, we are not able to cancel or update the order.

We accept the following payment methods: - Credit and Debit Card: American Express, Visa/Visa Electron, Mastercard, Diners, JCB (CB, Maestro), China UnionPay and Discover cards are accepted - PayPal and Pay Later - Klarna - Bank transfer for phone and WhatsApp sales Foreign Transaction Fees All products are charged in GBP Pound Sterling and Hafeez does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank or third party provider and are not under the control of Hafeez. As we're based in the UK, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees or currency exchange.

Part 1: How it works Shop now. Pay later with Klarna. We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works: Step 1 Add products to your cart and select “Klarna” when you check out Step 2 Enter a few personal details and you’ll know instantly if you’re approved Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app. Part 2: Payments information Pay in 30 days Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time. Paying after delivery allows you to try before you buy and is the easiest way to shop online. Complete the payment in full after purchase at no added cost. Report returns directly in Klarna app and only pay for the items that you keep. Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Pay in 3 Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Select the Klarna option and enter your debit or credit card information. A new way to pay that's an alternative to a credit card. 3 instalments gives you flexibility to shop without interest. Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort. Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Part 3: About Klarna Pay online or in the app Review your latest purchases and make payments in the Klarna app or online. Download the Klarna app Log in online Chat with customer service About Klarna Safe and secure With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases. Frequently asked questions Visit Klarna FAQ page to find out more about using Klarna. "At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love." More than 150 million shoppers are using Klarna. 450,000 retailers are working with us worldwide. We’re one of Europe’s largest banks and we’ve been powering online checkouts for over 15 years. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Hafeez Jewellery Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ), registered in the UK as Klarna Financial Services UK Limited (company number 14290857), which is authorised and regulated by the FCA for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Credit is only available to customers aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by FCA. For more info visit: www.klarna.com/uk/termsandconditions

Who is Klarna? Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores. How does Pay later in 30 days work? Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app. Am I eligible for Pay in 30 days? You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 30 days. When you choose Klarna they will also check the information you provide and your financial situation. Can I have multiple Pay in 30 days orders at the same time? Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase. What does Klarna consider when reviewing my application? Klarna offers Pay in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days is denied, it does not mean it will be denied for future orders. What do I need to provide when I make a purchase? If you want to purchase something using Klarna’s Pay in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address. Will a credit search take place? When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase. How do I make repayments to Klarna? You can pay any time within 30 days of your purchase interest-free. You can make this payment using a payment card on the Klarna app or logging into www.klarna/com/uk. You can also enable Autopay and we will automatically collect payments on the due date. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app. I have been asked to go to the Klarna site. Is this correct? If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card. Can I pay before the due date? Yes. Just go to the Klarna app or log onto Klarna.com/uk. Is my payment information safe? Payment information is processed securely by Klarna. No card details are transferred to or held by Hafeez Jewellery Ltd. All transactions take place through connections secured with the latest industry standard security protocols. How do I know Klarna has received my payment? Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk. What happens if I don’t make a payment on time? Pay in 30 days is a credit product and you are required to make your payment to Klarna. If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here. What happens if I don’t pay for my order? As Pay in 30 days is a credit product, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future. I've received a statement, but I've not yet received my goods. If you have not received your goods please contact Hafeez Jewellery to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. What happens if I cancel or return my order? As soon as Hafeez Jewellery has confirmed with Klarna that your cancellation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately. I have canceled my order. How long will it take until I receive my refund? As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days. I have asked for a refund. How will I be refunded? Refunds will be issued back to the debit or credit card which was originally used at checkout. What happens to my statement, when I have returned the goods? Once Hafeez Jewellery has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. What happens to my statement when I have returned part of my order? Once Hafeez Jewellery has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information. I still have questions regarding payment, how can I get in touch? Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Who is Klarna? Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores. How does Pay in 3 work? Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app. Am I eligible for Pay in 3? You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation. Can I have multiple Pay in 3 orders at the same time? Yes, you can. If you see Klarna Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase. What does Klarna consider when reviewing my application? Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders. What do I need to provide when I make a purchase? If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address. Will a credit search take place? When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase. How do I make repayments to Klarna? Klarna will take your Pay in 3 payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app. Can I pay before the due date? Yes. Just go to the Klarna app or log onto Klarna.com/uk. Is my payment information safe? Payment information is processed securely by Klarna. No card details are transferred to or held by Hafeez Jewellery Ltd. All transactions take place through connections secured with the latest industry standard security protocols. How do I know Klarna has received my payment? Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk. What happens if I don’t make a payment on time? Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs. What happens if I don’t pay for my order? If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies. I've received a statement, but I've not yet received my goods. If you have not received your goods please contact Hafeez Jewellery to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. What happens if I cancel or return my order? As soon as Hafeez Jewellery has confirmed with Klarna that your cancellation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately. I have canceled my order. How long will it take until I receive my refund? As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days. I have asked for a refund. How will I be refunded? Refunds will be issued back to the debit or credit card which was originally used at checkout. What happens to my statement, when I have returned the goods? Once Hafeez Jewellery has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. What happens to my statement when I have returned part of my order? Once Hafeez Jewellery has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information. I still have questions regarding payment, how can I get in touch? Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies, and is a helpful tool to manage your budget more effectively. Please note that Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and be aware of the possible impact of missing payments, including making other borrowing more difficult or more expensive. For more information please refer to PayPal.com For full Terms and Conditions, read HERE Find the full FAQs HERE Hafeez Jewellery Ltd is not a lender and acts only as an introducer. The credit product is provided by PayPal UK Ltd which is authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution under the Electronic Money Regulations 2011 for the issuance of electronic money (firm reference number 994790), in relation to its regulated consumer credit activities under the Financial Services and Markets Act 2000 (firm reference number 996405) and for the provision of Cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (firm reference number 1000741). Some of PayPal UK Ltd’s products including PayPal Pay in 3 and PayPal Working Capital are not regulated by the FCA. PayPal UK Ltd’s company number is 14741686 and its registered address is Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.

All orders placed on www.hafeezjewellery.com are secured thanks to the HTTPS protocol and encrypted to protect your information. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank.

Hafeez has approached GDPR compliance with the trust and confidence of its customers in mind. Responsible personal data processing is at the core of what we do. To learn more about how Hafeez processes your personal data, please visit our Privacy Policy and revisit the Policy for periodic GDPR updates, including how you can exercise your personal data rights. If you have any questions, please direct them to our Customer Service Team.

VAT is charged at 20% and is included in the retail price for all orders shipped within the UK. This will not be charged if the shipping address is outside the UK. You will be asked to pay your country's VAT (or GST), including any customs duties and postal service charges, before or upon delivery of your package. Please be kindly aware that if you order from outside the UK and the package is refused, or you refuse to pay for duties and taxes, your order will be shipped back to us and we reserve the right to refund you 50% of the total value of your order.

Hafeez does not currently offer a finance plan.

Fine jewellery is often insured. We at Hafeez do not offer the actual insurance, but we may be able to provide the documentation needed by your insurance company to properly insure your Hafeez jewel. Many items can be insured by simply presenting your insurance company with the initial purchase receipt.

Yes, we offer virtual gift cards starting from £200. You can choose the amount, the email delivery date, and the message you want to send. E-gift cards cannot be cancelled or refunded. They do not have an expiry date so the recipient can redeem them as they please. Please refer to our Terms and Conditions for additional information.

We are delighted to offer our customers the option to purchase our pieces over the phone. Our team of dedicated Experts are on hand to guide and assist you, answering any questions you may have. To speak to us, please call +44 (0) 7730185434. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday, 9 am - 4 pm on Saturday.

United Kingdom taxes and duties are included in the product price and there are no additional charges upon delivery from us. Our website does not currently deduct the VAT automatically, so, If you are shopping from outside the UK, you will be deducted 20% off the final price - just get in touch with us and we will provide you with a coupon code. For all international orders there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Hafeez does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. Foreign Transaction Fees All products are charged in GBP Pound Sterling and Hafeez does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Hafeez. As we're based in the UK, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees or currency exchange.

A jewel can be pre-ordered if it is currently sold out. As all of our jewellery is made in small and limited batches, sometimes popular designs can sell out quickly. Creations can be made-to-order and pre-ordered online, getting you to the front of the queue for these designs. Payment will be taken, and you will receive an order conformation email within 24 hours giving your estimated delivery date. We will keep you regularly updated on the piece’s progress, and once your order has been dispatched we will send you an email with your tracking number.

We offer complimentary worldwide shipping. Please be kindly aware that exclusions apply to countries where the import of fine jewellery and precious metals are highly regulated. We advise you to check with your country's local custom office before placing an order with us, as your parcel might be held we have no power over its release.

The following delivery options may be offered depending on the region and the availability of your creation. You may get an estimated delivery date once your selection is in your basket. - Standard delivery – 3 to 5 working days - Express delivery – 1 to 2 working days - Same day delivery within London if the order is placed by 12pm Please be aware that orders cannot be delivered on weekends or bank holidays, and that we will require a signature upon delivery. If you'd like your order to be delivered on a specific day, please contact us and we will liaise with you.

All our shipping options are complimentary. If you are shopping outside the UK, we would like to inform you that we are not able to cover customs duties, VAT, clearance service fees, and any other postal charges. You will be asked by our shipping partner to settle these charges before the parcel is delivered to you. Please be kindly aware that if you order from outside the UK and the package is refused, or you refuse to pay for duties and taxes, your order will be shipped back to us and we reserve the right to refund you 50% of the total value of your order.

Your order may be delivered to your work place or your holiday residence but we do not deliver to hotels or hospitals. Please note that in any case, a signature will be requested at the time of delivery. Please be kindly aware that if you order from outside the UK and the package is refused, or you refuse to pay for duties and taxes, your order will be shipped back to us and we reserve the right to refund you 50% of the total value of your order.

As soon as your order is dispatched, you will receive a tracking link through email. You may also contact our Customer Service by phone, email or chat for assistance.

Hafeez is responsible for orders until the package is delivered to the client. If the package goes missing, Hafeez may choose to open an investigation with the carrier to determine the responsible party. Please contact our Customer Service if your order details indicate the package has been delivered but nothing was received.

Creations purchased online or through our Customer Service can be returned for refunds or exchanges within 14 days from the delivery date. Personalised (resized or engraved), custom-made, or damaged jewels are not eligible for exchange or refund. Customs authorities in some countries, such as Brazil, China and Indonesia, discourage returns with regulations that make it difficult to send goods back, or for the drawback of any duties and taxes. If unsure about the product, please research you country's regulations in advance before buying. Please be kindly aware that currently we are only able to offer exchanges for our UK customers. If you want to exchange a product outside of the UK, we advise you to get in touch with us, however, the simpler option would be to return your jewel(s) and place a new order through our Customer Service. Exchanges can be made for another jewel of the same value or more, provided you pay the cost difference and the additional delivery which may incur as as a result. If you are shopping outside the UK, we would like to inform you that customs duties, VAT, clearance fees, and any other postal charges you incurred upon delivery will not be refunded. You will be responsible for requesting the refund to your local customs authority before your parcel passes back through your country's customs. To qualify for any exchange or refund, the following conditions need to be met: • It must be returned in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip. • The creation does not have any personal engravings and has not been altered from its original condition (resized, modified). • It is not a custom order or special order.

To return or exchange your order, please contact our Customer Service. One of our team will send you the return label via email and organize a pick up date for your parcel.

Please allow up to 14 working days, from the day your return has been received back with us, for returns to be processed. Once the return has been processed, a confirmation email will be sent to you.

As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification. Then, the jewellery will be submitted to a quality control. Once the control passed, you should receive your refund within 14 working days.

A client or a recipient of a gift from Hafeez may return or exchange it within 14 days following delivery. Personalised (resized or engraved), custom-made, or damaged jewels are not eligible for exchange or refund. Customs authorities in some countries, such as Brazil, China and Indonesia, discourage returns with regulations that make it difficult to send goods back, or for the drawback of any duties and taxes. If unsure about the product, please research you country's regulations in advance before buying. Please be kindly aware that currently we are only able to offer exchanges for the UK. If you want to exchange a product outside of the UK, we advise you get in touch with us, however the simpler choice would be to return your jewel(s) and place a new order through Customer Service by providing your donor's name on our Returns Form. Exchanges can be made for another jewel of the same value or more, provided you pay the cost difference and the additional delivery which may incur as as a result. If you are shopping outside the UK, we would like to inform you that customs duties, VAT, clearance fees, and any other postal charges you incurred upon delivery will not be refunded. You will be responsible for requesting the refund to your local customs authority before your parcel passes back through your country's customs. Please contact us if you'd like us to process an exchange.

All our creations are carefully wrapped in an elegant and secured discreet non-branded parcel and a shopping bag is included in all boxes for gift occasions.

For gifting occasions, you may include a personalized message with your package. Just get in touch with our Customer Service and let us know what you'd like us to write for you. Alternatively, we are happy to add a blank card in your parcel for you to handwrite your message.

We do not currently offer gift wrapping options, however, all of our jewellery will be enclosed in a beautifully crafted jewellery box, including an outer box adorned with our signature ribbon. We include a shopping bag in every parcel and both the tissue paper and shredded paper can be used to fill up the bag and create the perfect presentation.

Our company is based in London, UK where the inspiration takes form and all Hafeez jewellery designs are sketched. To know more about our design process, please visit our Craftsmanship section.

Hafeez jewellery is handmade in Europe, in particular in Arezzo (Italy), Cordoba (Spain), and Porto (Portugal). Our bespoke pieces are made in the London historical jewellery quarter Hatton Garden. To know more about our manufacturing process, visit our Craftsmanship section.

We only work with the finest materials and precious metals. Our jewellery is made of 18k gold, with a fineness standard of 750/1000 hallmarked at the London Assay Office, and we only use ethically-sourced natural precious and semi-precious gemstones. You can read more about our jewellery on Our Materials page.

We completely understand your concerns about purchasing a jewel without seeing it in person. At Hafeez, we value your confidence and satisfaction in every purchase you make. To assist you in making an informed decision, we offer a range of options: Video Consultations: We provide the opportunity for you to have a virtual consultation with one of our experienced associates. During this session, we can showcase the jewel you're interested in, discuss its intricate details, and answer any questions you may have. This way, you can get a closer look at the piece and gain a better understanding of its unique qualities. In-Person Appointments (London): For customers within London, we offer the option of scheduling an in-person appointment at your preferred location. This allows you to personally view and try on the jewel you're interested in, ensuring that you're completely satisfied before making a purchase. Trunk Shows: Periodically, we organize trunk shows, where you can explore a curated collection of our exquisite jewels. These events provide you with an opportunity to see multiple pieces up close and even try them on, all while receiving guidance from our knowledgeable staff. Appointments within England: If you're located outside of London but still within England, we're more than happy to work with you to arrange an appointment at a convenient location. This way, you can have the opportunity to view the jewel in person and make a confident decision. At Hafeez, our goal is to ensure that you have all the information and support you need to make a purchase you'll cherish. Whether you choose a video consultation, an in-person appointment, or attend one of our trunk shows, we're here to make the experience as seamless and enjoyable as possible. Your satisfaction and confidence matter to us, and we're dedicated to assisting you every step of the way. To book an appointment, please contact us via livechat, email, phone, WhatsApp, or social media accounts.

We offer a variety of ways to get in touch with one of our experts, including online chat, by phone and in-person consultations. You can book a virtual consultation via our Contact section. In-person appointments are also available within London, just get in touch with us to book a session with one of our team.

Under our guarantee, we cover all manufacturing issues for 12 months from the date of purchase. Bespoke pieces enjoy lifetime guarantee. We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our jewels and we carefully inspect every piece before it gets wrapped for you. Please be aware that our guarantee does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your jewellery done by a third party outside of Hafeez. For additional information and to access the full guarantee terms and conditions, please visit our Guarantee & Repairs section. Please submit any guarantee requests and our team will follow up with you with additional details.

We view the protection of the environment as both a moral obligation and as a business imperative. We are committed to obtaining precious metals and gemstones in ways that are socially and environmentally responsible. To learn more about our efforts to protect the environment, please visit Our Pledge section.

Hafeez continues to experience exciting growth in the fine jewellery industry. We always strive for excellence, and our employees are no exception. To put your application forward, please send us your CV and Cover Letter at info@hafeezjewellery.com.

We currently only offer engraving on our rings, excluding our THALATHA trilogy ring and our LULUA ring due to their small width. Please be kindly aware that due to the width of our rings, the engraving might be small, so in order for it to be readable, we advise you to prefer initials or numbers over sentences. Depending on the space available, it might not be possible to engrave more than a certain number of characters. We are able to offer engravings in different alphabets and symbols, so let us know if you have a special request. If you want us to engrave your ring(s), do please reach out to us with your request and we will advise accordingly. If you are unsure about the ring size you are ordering, you can request the engraving at a later date. Once you have received your ring(s) and are happy about the fit, we’ll arrange a return for your item to be returned back to us for your engraving to be added. Please be aware that if you are shopping outside of the UK, you will be responsible for the transportation, insurance, and any other costs related to the shipping. Please allow us up to 10 days for the request to be processed, so keep in mind that your delivery might be delayed and that the express delivery might not be possible. Engraved pieces are personalised therefore they are not eligible for refund or exchange.

To ensure the perfect fit and your absolute comfort when wearing your creation, Hafeez offers an adjustment service. This intervention is available for most of the creations, depending on their technical and aesthetic specifications. We kindly advise you to contact our Customer Service team to confirm your need.

The starting price of the service is of £150 (INCL. VAT). If your alteration request involves an extension of a bracelet or a necklace, you will incur a charge depending on the length requested. Please be aware that adjustments and alterations count as personalisation therefore once altered, the jewel cannot be returned, and any additional adjustments will be charged at £150 each.

It takes about 2-4 weeks for the adjustment service to be completed, but each intervention lead time may vary, depending on the complexity of the work required.

At Hafeez we believe in the beauty of being different and we are pleased to offer bespoke service, heirloom revival, and tailored alterations. Find out more in Our Services and Bespoke sections and get in touch with us to schedule a consultation with our Designer to discuss ideas and make your dream piece come true. Once approved, please be aware that our bespoke process may take up to 12 weeks depending on the complexity of the design as all of our jewellery is handmade by our expert goldsmiths. Bespoke creations are not eligible for refund or exchange.

You may visit our Jewellery Care section where you’ll find advices for each of your creations and for their precious stones and material. For further information, you may contact our Customer Service team by phone, livechat or email.

We strongly advise you to get in touch with us should you have any problem with your creation or for all issues related to care or after-sales service. Our Customer Service will be pleased to advise you on the appropriate service. Any kind of work or alteration made outside our workshops is a risk of damaging or altering the integrity of your creation, and you lose your right to guarantee.

Each intervention lead time may vary, depending on the complexity of the work required. Our Customer Service will be able to provide you with an estimated duration but the creation will always be closely examined by our experts in the workshops where a definite diagnosis, cost and duration will be established and submitted to your approval.

We have a Size Guide section on our website dedicated to helping you find the right finger size. You can try different methods to figure out the best size for you or the recipient you are gifting the jewel to.

Hafeez offers the below range of care services and resources to help you care for your most adored pieces: Complimentary annual care - cleaning, securing the stones, checking the jewel, and a light polish once a year A range of cleaning services Resizing and complimentary first resizing Complimentary engraving Jewellery polishing Prong and stones checks Repairs Length adjustments Bespoke service - including heirloom revival and design alterations Visit Our Services section to know more about our Complimentary Annual Care, or consult our Guarantee & Repairs section to learn more about our repair services and charges.

Items worn regularly should be cleaned and checked every year, so please take advantage of our complimentary annual care when you feel the need. We do not recommend for jewels worn on occasions to go through annual care but we advise to have them cleaned and checked professionally by us every 2 years. By following our Jewellery Care suggestions, you'll be able to maintain your pieces looking new for a long time, so please consult our Jewellery Care section for guidance.

While most of our jewellery can get wet with little to no impact, we recommend removing all Hafeez jewellery before engaging in the following activities: Performing household and outdoor chores Showering, bathing or swimming in pools, hot tubs, hot springs and the sea Using lotion, hair products, fragrances and other cosmetics Exercising at the gym or during contact sports Preparing meals Any damage resulting from the above is not covered by our Guarantee. Check our Guarantee & Repairs section for more details. Visit our Jewellery Care for more information on cleaning and care.

Professional Cleaning & Polishing Professional cleanings are recommended once a year for frequently used jewellery. We encourage you to send us your Hafeez jewellery back to us for the professional servicing included in our complimentary annual care. Only polishing can remove scratches from gold. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece. Daily Care Between professional servicing, most gold jewellery can be maintained with gentle soap and lukewarm water. Examine your jewellery regularly to make sure settings, clasps and joinings are secure. 18k gold may tarnish due to the alloys present in the metal and naturally scratch over time. To preserve the lustre of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities: Performing household and outdoor chores (i.e., cleaning and gardening) Showering, bathing or swimming in pools, hot tubs, hot springs and the sea Using lotion, hair products, fragrances and other cosmetics Exercising at the gym or during contact sports Preparing meals Please be aware that damage resulting from any of the above is not covered by our Guarantee. When not being worn, we recommend that you place your gold jewellery back in its original Hafeez box to prevent it from tarnishing. Alternatively, you can store it in another suitably lined box or pouch. For more cleaning and care information, visit our Jewellery Care Guide.

Professional cleaning Dust, pollution, fingerprints and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of gold. We suggest that your jewellery receives our complimentary annual care. Our trained goldsmiths will check the jewel and give it a thorough cleaning. Daily Care For delicate gemstones, excluding pearls, use a soft brush with a solution of mild dish soap and lukewarm water. Rinse well and dry with a clean, soft cloth. Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, pearl, peridot, citrine, amazonite, tourmaline, and topaz are delicate and easily scuffed. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery. Freshwater pearls will last for generations if cared for properly. Freshwater pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. If you wear your cultured pearls regularly, we encourage you to have them cleaned annually. For more information, visit our Metal & Stones Guide.

At Hafeez we take the utmost care in quality checking our jewellery, however, in the unlikely event that a gemstone falls off your Hafeez jewel, we will be happy to assist you by providing a replacement. For additional information on prices please visit our Guarantee & Repairs section. Timeframes and charges vary depending on the stone and work to be carried out.

It is possible to replace a lost earring. For more information about this service, please contact our Customer Service.

Hafeez provides altering and resizing services for the majority of our jewellery styles. The first ring resizing is complimentary, while any additional resizing will be charged according to our repair price list. To know if your selected style can be resized or altered and learn about timing and pricing, please contact our Customer Service team. We discourage customers from getting their rings resized more than twice as this practice can permanently damage the piece. Please note that it is not possible to return the jewellery piece once it has been resized or altered.

Our creations are currently only sold on our official website. Each creation comes with a Certificate of Authenticity and every jewel is hallmarked at the London Assay Office. Discover additional information on our Authenticity & Counterfeiting section on our website or contact our Customer Service for more details.

Hafeez has a zero tolerance policy towards conflict diamonds and gemstones mines exploiting child labour and funding criminal organisations. We have taken vigorous steps to assure that conflict diamonds and gemstones do not enter our inventory. For this reason, we only purchase gemstones from countries that are participants in the Kimberley Process.

Hafeez currently only sells its merchandise online exclusively at www.hafeezjewellery.com and through our official WhatsApp account. Buyers should be wary of purported Hafeez merchandise sold through unauthorised channels. Please beware of counterfeits.

Hafeez rigorously protects its intellectual property rights. Please report all tips about counterfeit designs, trademark infringements and websites selling Hafeez replicas or knockoffs to our Customer Service team. We evaluate and track all notifications submitted. Thank you for helping us fighting counterfeiting.

Creating an account will allow you to track your online order directly. It will also allow you to check-out faster next time, as you will not need to re-enter your personal data. Additionally, your Wishlist will be saved so you can come back to it when you please.

If you have forgotten your password, please click on the log-in section in the upper right hand corner of the website and click on “Forgot your password?” You will receive an email with further instructions. Please check your inbox and click on the link provided in the email to reset your password.

If you want to delete your account, make a request to our Customer Service team who will be happy to help.

Hafeez collects information about you when you interact with us online or via phone. For further information about how we use information we collect from you and how we share, protect, retain your information and for further information about your rights, please see our Privacy Policy.

Our websites, mobile applications and other digital platforms use cookies in accordance with our Cookie Policy. Our Cookie Policy explains how we collect, use, disclose and transfer the personal information that you provide us on our platforms, when you contact the Hafeez Customer Service online or by phone, or when you interact with us over social media platforms.